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SUPPORT

CTA SUPPORT

ABOUT SUPPORT

WE ARE INFINITY

Infinity Sound was formed in 2004 with the single focus of providing the very best in audiovisual systems design, implementation, and service for the North Texas area. Our support team consists of customer service representatives and technical support professionals. Our mission is to provide high quality service through innovative streamline installation practices and quality management systems.

  
    PROFICIENCIES
  

    • Control Systems
• Multi-Media
• Paging
• Teleconferencing
• A/V Distribution
• Speech Privacy
• Digital Signage
• Sound Systems
• Lighting
  

SERVICE CONTRACTS

SERVICE AND MAINTENANCE PROGRAM

Building a strategy for success after the project concludes is important. A Service and Maintenance agreement is the first step.

REASONS WHY A SERVICE CONTRACT MAKES SENSE

A service agreement is an important tool that can make managing and maintaining an audio, video or lighting system more efficient and cost effective. Below are just a few of the reasons maintenance and service agreements should be an integral part of your departmental plan.

EARLY PROBLEM DETECTION
Identify, report, and repair issues early, before they impact your Organization’s efficiencies.

REDUCE COSTS
Save tangible dollars on maintenance, annual modifications, and minor repairs. Infinity service programs offer exclusive reduced service rates for service calls.

SAVE TIME
Priority service puts your system issues at the top of the list thereby saving wait time for system repair, adjustment, or upgrade.

EXTEND SYSTEM LIFE
It is widely recognized that proper maintenance extends the usable life of any complex system and your audio, video, or lighting system is no different.

Professional Service and Maintenance solutions that save money and time.

Service Support

The core of our mission is to provide our customers with an unparalleled experience. It is our team of dedicated and enthusiastic professionals, who are committed to exceeding clients’ expectations day after day. Service is the cornerstone of Infinity’s existence. Our success is measured in the relationships we have maintained over the years with our customers and are regarded as a first-in-class solution provider in the field of audio, video, and lighting systems integration.

Infinity will provide you with a dedicated service coordinator to manage all service related calls.
Technical support is available at no extra charge.
Dedicated service team
Emergency service is available.

Infinity is proud to state that we have installed in excess of 1000 technical systems and we have maintained these to the satisfaction of every client!

A Service and Maintenance agreement insures your return on investment with system performance and longevity.

PLAN FEATURES

PLAN FEATURES AT A GLANCE

SERVICES	SILVER	GOLD	PLATINUM
25% Service Labor Discount			Unlimited
25% Repair/Replace Discount
Priority Response
Software Maintenance
Labor Covered During Business Hours (4 calls)			No Cap
System Training (4 Hrs.)
Annual Maintenance
On-Site within 24 hours
On-Site within 4 hours

PLAN BREAKDOWNS

THE CORRECT PLAN FOR YOUR BUSINESS MAKES THE CHOICE EASY.

A service level agreement (SLA) is an important tool that can make managing and maintaining an audio, video, and lighting system more efficient and cost effective. Below are the specifics and features of each plan.

        
                SILVER
                
                Included is a 25% discount on equipment repair or replacement, 25% savings on labor charges, 25% off programming cost, no drive time charges*, and all equipment repairs currently under manufacturers' warranties are covered. Shipping costs are passed on directly.

        
                GOLD
                
                The Gold plan includes annual software maintenance for the latest firmware updates, annual maintenance for filters, alignment and cleanings, all labor covered during normal working hours for four (4) service calls, and a technician onsite within 24 hours. The Gold plan also includes up to four (4) hours of end-user training. This can be used for new operators or an advanced class for your experienced operators. Any additional service needs beyond the program will enjoy all benefits of the Silver plan as stated above.

        
                PLATINUM
                
                The Platinum plan is our most comprehensive program providing piece-of-mind for your critical audio, video, and lighting systems. In addition to the benefits of the Gold plan, you will receive a (4) hour on-site window and unlimited service calls. This program’s pricing is based on your systems features, use, and complexity. Your system will be evaluated for functionality and an inventory taken of all equipment on site. After a full assessment is made, a personalized quote is developed to specifically address your organizations requirements.

*Areas outside Dallas and Tarrant County will be subject to trip charges.

CUSTOMIZED TRAINING

CUstomized Training

We train on all systems we support. Training can be as simple as cleaning and maintenance to full-blown best practices in lighting, sound mixing, or video production for your services or events. We customize each training to best fit the needs of your staff or volunteers. Fill out the support form below and see how we can serve you.